CoChilli Pro Trade & Bulk Purchase Terms

Effective date: 16 July 2026

These terms apply to business customers buying CoChilli Pro products in larger quantities for use within their own professional kitchen, catering, hospitality or foodservice operation.

CoChilli Pro trade access is for direct business use only. It does not create a wholesale, retail resale, distributor, export, private-label or third-party marketplace arrangement.

All trade and bulk-purchase orders must be paid in full before dispatch unless CoChilli Pro Ltd agrees otherwise in writing.

1. About us

CoChilli Pro is operated by:

CoChilli Pro Ltd
Company number: 17309712
Registered in England and Wales

Registered office:
90 Clayton Road
Hayes
Middlesex
UB3 1BA
United Kingdom

Email: pro@cochilli.co.uk
Website: www.cochilli.co.uk

2. Who these terms apply to

These terms apply only where you buy CoChilli Pro products wholly or mainly for your business, trade, craft, professional kitchen, catering, hospitality or foodservice operation.

You confirm that:

• You are buying as a business and not as a consumer
• You have authority to place orders on behalf of the business named in the order
• The products will be used by your own business to prepare and serve food
• You will comply with your own legal food-safety, allergen and hygiene obligations

If you buy products mainly outside your business, trade, craft or profession, the CoChilli Pro Terms of Sale for consumers will apply instead.

3. Trade access and approval

We may ask you to provide business details, contact details, billing information, a purchase order or other information before accepting a trade or bulk-purchase order.

Approval as a trade customer does not:

• Create a credit account
• Guarantee product availability
• Guarantee a particular price or discount
• Create exclusivity, agency, partnership, distribution or resale rights
• Commit us to accepting future orders

We may suspend or withdraw trade access, pricing or trade discounts where reasonably necessary. This may include suspected fraud, misuse of trade pricing, repeated failed deliveries, unauthorised resale or a material change in your business circumstances.

4. Quotations and orders

Any quotation, price list, product description, brochure or trade proposal is an invitation for you to place an order. It is not an offer capable of acceptance.

Unless stated otherwise, quotations are valid for 14 calendar days from the date issued.

An order placed by you is an offer to buy the selected products.

A contract is formed only when we:

• Confirm acceptance of your order in writing
• Issue an order confirmation or pro-forma invoice and receive cleared payment
• Dispatch the products

We may decline an order before acceptance where, for example:

• Products are unavailable
• There is an obvious pricing, tax or product-description error
• Full payment has not been received
• We reasonably believe the order is fraudulent or unauthorised
• Delivery cannot reasonably be completed
• The order appears to involve prohibited resale, export, relabelling or onward supply
• Any change to an accepted order must be agreed by us in writing.

5. Product information

Product descriptions, imagery, weights, recipe ideas, yields, serving suggestions and preparation guidance are provided as general guidance.

The final product label is the most current and authoritative source of information about the supplied product, including:

• Ingredients
• Allergen information
• Net weight
• Storage instructions
• Preparation instructions
• Batch or lot code
• Best-before or use-by date
• Product claims and suitability statements

You must check the final label before using, serving or supplying the product.

Colour, texture, aroma, visible ingredients and packaging may vary slightly between batches. This does not amount to a defect where the product remains compliant with its specification and legal requirements.

6. Prices, VAT and payment

Trade prices, delivery charges, minimum order values, promotional discounts and payment requirements will be stated in the relevant quotation, trade portal, pro-forma invoice or order confirmation.

Each quotation or invoice will state whether VAT and delivery are included or added separately.

All trade and bulk-purchase orders must be paid in full before dispatch.

A quotation, purchase order, invoice or order confirmation does not create a credit facility.

Products will not be reserved, released to fulfilment or dispatched until cleared payment has been received.

We may agree separate payment terms with a customer in the future, but this will apply only where confirmed in writing by CoChilli Pro Ltd for the specific customer and order.

7. Delivery

We will arrange delivery using our selected fulfilment, warehouse and courier partners unless another method is agreed in writing.

Delivery dates and times are estimates unless we have agreed a fixed delivery date in writing.

You must provide:

• A complete and accurate delivery address
• A suitable contact name and telephone number
• Any access restrictions or delivery instructions
• A person authorised to receive the delivery where required

Risk in the products passes to you once the products have been delivered to the delivery address shown in the order confirmation.

Please check deliveries promptly on arrival.

8. Delivery shortages, damage and incorrect items

Please report visible shortages, incorrect items, damaged cartons or damaged products within 3 working days of delivery where reasonably possible.

For quality, batch, labelling or food-safety concerns that are not immediately visible, contact us as soon as reasonably practicable after discovery.

To help us investigate, please retain:

• Outer cartons and internal packaging
• Product packaging
• Batch or lot codes
• Best-before or use-by details
• Delivery records
• Clear photographs of the issue

Do not use, serve or supply products that appear damaged, leaking, swollen, punctured, tampered with, incorrectly labelled or otherwise unsafe.

9. Returns and refunds

Trade and bulk-purchase orders cannot be cancelled or returned simply because you have changed your mind, unless we agree otherwise in writing.

We may accept a return where products are faulty, damaged, incorrectly supplied or not as described.

We may not accept products for return where they have:

• Been opened, unsealed, prepared or used
• Been stored contrary to the pack instructions
• Had labels, batch details or date coding removed or altered
• Been damaged after delivery through misuse, neglect or improper storage
• Passed their best-before or use-by date

Where a return is accepted, we may offer a replacement, credit note, refund, redelivery or another suitable remedy.

Nothing in these terms limits any rights that cannot lawfully be excluded.

10. Professional use only

CoChilli Pro products may be used by chefs, caterers, restaurants, cafés, hotels, event kitchens, foodservice businesses and other professional kitchens.

You may use CoChilli Pro products as part of dishes prepared and served through your own business.

You must ensure that your own food preparation, storage, service, menu wording, allergen communication, staff training and food-safety procedures comply with all applicable requirements.

You must not:

• Resell unopened CoChilli Pro products as standalone retail goods
• Supply unopened products to another business or customer for resale
• List CoChilli Pro products on third-party marketplaces
• Repackage, relabel, alter or remove product packaging
• Sell products under another brand or private-label name
• Export products outside the United Kingdom
• Make misleading, unapproved or unlawful claims about products

Use CoChilli Pro branding in a way that suggests an official partnership, agency, exclusivity or distribution arrangement

Any future resale, distribution, export or private-label arrangement must be covered by a separate written agreement with CoChilli Pro Ltd.

11. Food safety, allergens and legal compliance

You must store, handle, prepare, serve and use CoChilli Pro products in line with:

• The final product label
• Our reasonable written instructions
• Your own food-safety management procedures
• Applicable food-safety, allergen, hygiene, labelling and trading requirements

You must not make claims about ingredients, allergens, dietary suitability, nutrition, health benefits, shelf life or product compliance unless the claim is supported by the final product label or approved by us in writing.

When preparing finished dishes, you are responsible for managing allergen risks created by every ingredient you add, including proteins, oils, dairy products, gluten-containing ingredients, garnishes and accompaniments.

12. Product concerns, withdrawals and recalls

You must notify us promptly if you become aware of:

• A suspected food-safety issue
• A product-quality concern
• A labelling or allergen concern
• A customer complaint that may affect product safety
• A regulatory enquiry connected to CoChilli Pro products

You must cooperate with any reasonable product traceability exercise, withdrawal, recall, investigation or corrective action.

This may include isolating stock, stopping service, identifying affected batch codes, providing records and returning products where required.

You must not issue public statements or recall communications about CoChilli Pro products without consulting us first, unless legally required to do so.

13. CoChilli Pro branding and intellectual property

All CoChilli Pro brand names, logos, product names, packaging designs, photographs, recipes, videos, written materials and marketing assets remain owned by or licensed to CoChilli Pro Ltd.

You may use approved CoChilli Pro materials only to promote dishes that you have genuinely prepared using CoChilli Pro products.

You must not copy, alter, register, challenge, misuse or create confusingly similar branding, packaging, product names or marketing materials.

14. Liability

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of title
• Any liability that cannot lawfully be excluded or limited

Subject to the above, CoChilli Pro Ltd will not be liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings or business interruption.

Our total liability arising from an order will not exceed the amount paid for the affected products.

15. Events outside our control

We are not responsible for delay or failure to perform an obligation where this is caused by circumstances outside our reasonable control.

This may include severe weather, transport disruption, courier delays, supply-chain interruption, industrial action, fire, flood, power failure, cyber incidents, public-health restrictions, government action or third-party system failure.

Where this happens, we will take reasonable steps to reduce the impact and keep you informed.

16. Data protection

We will process personal information in accordance with our Privacy Policy.

Where you provide personal information about employees, customers, guests or other individuals, you confirm that you have a lawful basis to share it with us.

17. Contact and complaints

For trade and bulk-purchase enquiries, delivery issues, product concerns or complaints, contact:

Email: pro@cochilli.co.uk
Subject line: CoChilli Pro Trade or Bulk Purchase Query

Please include your business name, order number, delivery postcode and relevant photographs where applicable.

18. General

These terms, together with the relevant quotation, order confirmation and any separately agreed written document, form the agreement between you and us for the relevant order.

Your own purchase terms or supplier terms do not apply unless we agree to them in writing.

If any part of these terms is found invalid or unenforceable, the remaining terms will continue to apply.

A delay in enforcing a right does not mean that right has been waived.

You may not transfer your rights or obligations under these terms without our written consent.

19. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from these terms or any trade or bulk-purchase order, unless we agree otherwise in writing.

20. Changes to these terms

We may update these terms from time to time.

The version in force when we accept your order will apply to that order.