CoChilli Eats Allergen & Dietary Requirements Policy

CoChilli Eats Allergen & Dietary Requirements Policy

This policy explains how CoChilli Eats provides allergen information and manages dietary requests for Food Club menus, collection orders, local delivery, family trays and pre-order meals.

CoChilli Eats is operated by:

CoChilli Foods Ltd
 Company number: 15493192
 Registered office:
 90 Clayton Road
 Hayes
 Middlesex
 UB3 1BA
 United Kingdom

1. Allergen information before ordering

Each live CoChilli Eats menu identifies the UK 14 regulated allergens used as ingredients in the listed dishes.

The regulated allergens are:

  • celery
  • cereals containing gluten
  • crustaceans
  • eggs
  • fish
  • lupin
  • milk
  • molluscs
  • mustard
  • peanuts
  • sesame
  • soybeans
  • sulphur dioxide and sulphites
  • tree nuts

Please review this information before submitting an order.

2. Allergen information at collection or delivery

Relevant allergen information will be made available again when food is collected or delivered.

This may be through a current menu, packaging label, order information, allergen slip or another suitable written format.

If you are unsure whether a dish is suitable, do not eat it until you have contacted us for clarification.

3. Telling us about a dietary requirement

If you or anyone eating the food has an allergy, intolerance, coeliac disease, medical dietary requirement or another food-related requirement, please tell us before ordering.

You can contact us through the usual CoChilli Eats route, including WhatsApp, telephone, email or messages exchanged during the ordering process.

Please provide:

  • the name linked to the order
  • the allergen, intolerance or dietary requirement
  • the dishes being considered
  • what must be avoided
  • any other information that may help us assess the request safely

You do not need to provide medical records or detailed medical information.

4. Confirming a request

A dietary or allergen request is treated as confirmed only once CoChilli Eats has confirmed the agreed arrangement in writing, including by WhatsApp where appropriate.

After reviewing a request, we may confirm that:

  • it can be accommodated
  • it can be accommodated with a menu change
  • further information is needed
  • it cannot be safely accommodated

Late requests may not be possible to accommodate, particularly once food has been prepared or packed.

5. Shared kitchen and allergen cross-contact

Our food is prepared in a busy working kitchen where ingredients containing allergens are regularly stored, prepared and cooked.

We take reasonable care in food preparation, storage, handling and service. However, allergen cross-contact may occur and we cannot guarantee that any dish is completely free from any allergen, including where that allergen is not listed as an intended ingredient.

Customers with severe allergies, anaphylaxis risk, coeliac disease or another serious dietary requirement should contact us before placing an order.

Where we confirm a dietary or allergen arrangement, this means we have considered the stated requirement and agreed a suitable menu or handling approach. It does not mean that our kitchen is allergen-free or that trace cross-contact can be eliminated.

6. Recipe and supplier changes

Ingredients, supplier specifications and recipes can occasionally change.

Where a confirmed allergen or dietary arrangement could be affected by a material change, we will take reasonable steps to contact the customer and discuss an alternative.

The allergen information based on the final recipe and ingredients used for that menu takes priority over earlier social-media posts, photographs or informal discussions.

7. Halal, non-halal, vegetarian and vegan requests

We can provide halal or non-halal versions of meat dishes, subject to the menu, availability and practical requirements of the Food Club order.

Unless you specifically request non-halal meat, we normally use halal meat as the default for applicable dishes. Pork items are non-halal.

Where both halal and non-halal versions of the same dish are requested for one Food Club menu, this may require separate sourcing, preparation, handling, labelling or packing arrangements.

An additional charge may apply where this creates extra work or cost. This is assessed case by case and will be confirmed before the order is finalised.

Vegetarian, vegan, cultural, religious and other preferences should also be raised before ordering.

A dish described as halal, non-halal, vegetarian or vegan is not automatically suitable for a person with an allergy, intolerance, coeliac disease or medical dietary requirement.

8. Concerns after receiving food

If you have an allergen or dietary concern after receiving an order, please contact us immediately and do not eat the food until you have received clarification.

If someone experiences a severe allergic reaction or another medical emergency, call emergency services immediately.

9. Changes to this policy

We may update this policy from time to time.

The version in force when your order is confirmed will apply to that order.