CoChilli Pro Food Safety, Allergen & Product Information

This page provides general food-safety, allergen and product information for CoChilli Pro products.

CoChilli Pro products are made for home cooks, chefs, caterers, restaurants, foodservice businesses and other professional kitchens. Product formats, ingredients, preparation methods, storage requirements and intended uses may differ between products.

Always read the label on the specific product you receive. The information printed on the final product label is the most current and authoritative source of information.

1. Check the product label before use

Before using, serving or consuming any CoChilli Pro product, please check the label on the pack you receive.

Depending on the product, the label may include:

• Product name
• Ingredients list
• Allergen information
• Net weight
• Storage instructions
• Preparation or cooking instructions
• Best-before or use-by date
• Batch or lot code
• Manufacturer, importer or distributor details

Website descriptions, product photographs, recipe ideas, videos and social-media content are intended as helpful guidance. They do not replace the information shown on the product label.

2. Allergen information

Where allergens are used as ingredients, they will be clearly identified in the ingredients list on the product label.

For allergens, please see ingredients in bold.

Some products may also carry a precautionary allergen statement where relevant to the product or manufacturing environment.

Always read the full product label every time you purchase a CoChilli Pro product. Ingredients, suppliers, manufacturing arrangements and allergen controls may differ between products or change over time.

3. Allergies, intolerances and dietary requirements

If you have an allergy, intolerance, coeliac disease or a medical dietary requirement, please:

• Read the full product label before use
• Check the ingredients and allergen declaration every time you buy
• Do not rely only on website descriptions, previous purchases or social-media content
• Contact us before ordering if you need clarification
• Do not use a product if its label is missing, unclear, damaged or different from the product information you expected

If you have a severe allergy, do not use a product where the ingredients list, allergen declaration or precautionary statement indicates a risk that may not be suitable for you.

CoChilli Pro products are not intended to replace medical or dietary advice from a doctor, dietitian or other qualified healthcare professional.

4. Product claims and suitability

Any dietary, lifestyle, allergen or suitability statement applies only to the specific product on which it appears.

Where supported by the final approved product label, CoChilli Pro may use wording such as:

• Plant Based
• Halal Suitable
• No Dairy Ingredients
• No Gluten Ingredients
• No Nut Ingredients

Please check the relevant product label before relying on any claim.

5. Storage and handling

Store each CoChilli Pro product in line with the instructions printed on its label.

Please:

• Keep unopened products in the conditions stated on the pack
• Protect products from direct sunlight, excess heat, moisture and strong odours where relevant
• Do not use products beyond the stated best-before or use-by date
• Follow all storage instructions after opening
• Keep packaging sealed until needed
• Use clean utensils, preparation surfaces and storage containers after opening
• Do not refrigerate, freeze or otherwise store a product in a way that conflicts with the instructions on the label.

6. Safe preparation and use

Follow the preparation, cooking and serving instructions shown on the relevant product label or official product page.

Some products may need further cooking, heating, dilution, mixing or the addition of other ingredients. Others may be ready for use in line with their pack instructions.

When preparing food, you are responsible for:

• Using safe, fresh and suitable additional ingredients
• Preventing cross-contamination between raw and ready-to-eat foods
• Cooking meat, poultry, seafood and other ingredients safely
• Maintaining appropriate kitchen hygiene
• Following food-safety guidance relevant to your method of preparation

Do not use, serve or consume any product if the pouch, jar, tub, carton, seal or other packaging is leaking, swollen, punctured, broken, unsealed or otherwise compromised.

7. Professional kitchen use

CoChilli Pro products may be used in professional kitchens, including restaurants, caterers, cafés, hotels, event kitchens, foodservice operations and other commercial settings.

Professional users are responsible for:

• Their own food-safety management procedures
• Safe storage and handling after delivery
• Staff training
• Kitchen allergen controls
• Accurate menu descriptions
• Communicating allergen and dietary information to their own customers
• Keeping suitable records for dishes prepared using CoChilli Pro products

When preparing a finished dish, professional users must consider every ingredient added during service. This includes proteins, vegetables, oils, dairy products, gluten-containing ingredients, garnishes, accompaniments and any other additions.

8. Product appearance and recipe guidance

CoChilli Pro products are made using food ingredients that may naturally vary in colour, texture, aroma and appearance between batches.

Recipe images, serving suggestions, yield guidance and preparation content are illustrative. Final results may vary depending on:

• The product selected
• Additional ingredients used
• Cooking method
• Portion size
• Added liquid, oil or seasoning
• Kitchen equipment
• Cooking time and temperature

Use appropriate judgement when preparing food for service.

9. Damaged packs, product concerns and food-safety incidents

Do not use, serve or consume a product if:

• The packaging is damaged, leaking, swollen, punctured, broken or tampered with
• The product has been stored incorrectly after delivery
• The best-before or use-by date has passed
• The batch or date information is missing or unclear
• You believe the product may be unsafe, incorrectly labelled or unsuitable for use

Where safe to do so, keep the product, packaging, batch code and date information. Take clear photographs and contact us as soon as possible.

For urgent food-safety, allergen or labelling concerns, contact:

Email: pro@cochilli.co.uk
Subject line: Urgent CoChilli Pro Food Safety or Allergen Query

If someone is experiencing a severe allergic reaction or medical emergency, call emergency services immediately.

10. Traceability, withdrawals and recalls

CoChilli Pro keeps product and batch traceability information to help investigate quality, safety and allergen concerns.

If a product needs to be withdrawn or recalled, we may contact affected customers using the details provided with their order. We may also publish relevant product, batch and safety information on our website, by email, through social media or by another appropriate method.

Please keep your order confirmation and product packaging until the product has been used.

11. Contact us

For product, food-safety or allergen queries, contact:

CoChilli Pro Ltd
90 Clayton Road
Hayes
Middlesex
UB3 1BA
United Kingdom

Email: pro@cochilli.co.uk
Website: www.cochilli.co.uk

12. Changes to this page

We may update this page where product information, labelling, manufacturing arrangements, legal requirements or food-safety procedures change.

The version published on the website at the time of your order should always be read alongside the label on the product you receive.