Frequently Asked Questions
Find answers to common questions about CoChilli, including Events & Caterers, CoChilli Pro and CoChilli Eats.
OUR STORY
The CoChilli Brand
Questions about who we are, where we are based, the different parts of CoChilli, our company structure, contact routes and the services we offer across catering, Eats and Pro.
General CoChilli Questions
What is CoChilli?
CoChilli is a Kerala and South Indian food brand based in West London. We bring together catering, Food Club menus and chef-built cooking products through CoChilli Events & Caterers, CoChilli Eats and CoChilli Pro.
What services does CoChilli offer?
CoChilli currently operates across three areas: CoChilli Events & Caterers for event catering, CoChilli Pro for chef-built cooking products, and CoChilli Eats for Food Club menus, pre-orders, collection and local delivery where available.
Where is CoChilli based?
CoChilli is based in West London and serves customers across London and surrounding areas, depending on the service required.
What does the name CoChilli mean?
CoChilli combines “Co” from coconut with “chilli”, two key ingredients in South Indian cooking. It also carries a quiet link to Cochin, now known as Kochi, in Kerala, where Chef Sinoj is from.
Together, the name reflects our roots, our food story and our love for bold Kerala and South Indian flavours.
Who founded CoChilli?
CoChilli was founded by Chef Sinoj Sadanandan, bringing together professional kitchen experience, Kerala food heritage and practical catering knowledge.
Is CoChilli only a catering company?
No. Catering is an important part of CoChilli, but the brand also includes CoChilli Eats Food Club and CoChilli Pro cooking products.
Which company operates CoChilli?
CoChilli Pro online product sales are operated by CoChilli Pro Ltd. CoChilli Events & Caterers and CoChilli Eats are operated by CoChilli Foods Ltd.
Is CoChilli a South Indian or Kerala food brand?
CoChilli is rooted in Kerala and South Indian food. Our menus may also include wider Indian, fusion and event-friendly dishes where suitable for the customer, audience and occasion.
Do you only serve Malayalee or Indian customers?
No. Many of our customers are from Kerala and Indian communities, but we also cater for mixed audiences, corporate events, weddings, schools, churches, community groups and private customers from different backgrounds.
Do you offer both traditional and modern menus?
Yes. We offer traditional Kerala and South Indian dishes as well as modern, event-friendly and fusion-style options where they suit the occasion.
How do I contact the right CoChilli team?
For Events & Caterers or CoChilli Eats, contact hello@cochilli.co.uk.
For CoChilli Pro product orders, product support or trade and bulk enquiries, contact pro@cochilli.co.uk.
You can also use our Contact Us page and choose the right route.
Where can I read CoChilli’s policies?
You can find our policies in the website footer, including Privacy, Cookies, Legal Notice, Company Information, Complaints, Shipping, Returns and service-specific terms.
I am not sure which CoChilli service I need. What should I do?
Use the Contact Us page and send us a general message. We will direct your enquiry to the right person or service.
CATERING & EVENTS
Planning Catering with CoChilli
Questions about weddings, private parties, corporate catering, menus, pricing, payment, staffing, allergens and event service. This section is for customers planning a catering booking with CoChilli Events & Caterers.
Catering & Event Questions
What types of events does CoChilli cater?
We cater for weddings, private parties, corporate events, community functions, church events, memorial gatherings and other special occasions.
Do you cater for weddings?
Yes. Wedding catering is one of our main services. We can support different service styles, including buffet, family-style service, live counters and selected station-style menus.
How do I request a catering quote?
Please use our catering enquiry form and share your event date, guest count, venue or area, preferred menu style and any dietary requirements. This helps us prepare a more accurate quote.
How far in advance should I book?
For larger events and weddings, it is best to enquire as early as possible. Availability depends on the date, guest count, menu and service requirements.
Do you provide live catering stations?
Yes, where suitable for the event and venue. Live dosa stations, chaat counters and other service stations may be available depending on the booking.
Can CoChilli cater dishes other than South Indian?
Yes, where agreed in advance. CoChilli is rooted in Kerala and South Indian cooking, but we can support wider Indian, fusion and event-friendly menus depending on the occasion and requirements.
Do you provide vegetarian or vegan menu options?
Yes. We can provide vegetarian and selected vegan menu options depending on the menu, event style and kitchen arrangements.
Do you provide staff and serving equipment?
This depends on the confirmed quotation. Some bookings include delivery only, while others may include service staff, buffet setup, serving equipment or live catering support.
How do you price catering services?
Pricing depends on the menu, guest count, service style, staffing, travel, venue access, equipment needs and any additional services. The confirmed quotation will show what is included.
What is your payment policy?
Payment terms are shown in the individual quotation or booking confirmation. The deposit, second payment and final balance may vary depending on the event value and booking details.
What happens if I need to cancel or postpone an event?
Cancellation and postponement terms are set out in the confirmed quotation and our Events & Caterers Terms and Conditions. Any retained amount will depend on notice given, costs already committed and the stage of event preparation.
How do you handle allergens and dietary requirements?
Our menus show the UK 14 regulated allergens where applicable. Customers must tell us about allergies, intolerances, coeliac disease or dietary requirements before confirming the booking.
Our food is prepared in working kitchens where allergen cross-contact can occur, so we cannot guarantee food is completely free from traces of allergens.
Can you provide halal and non-halal meat options?
Yes, subject to menu planning and availability. We normally use halal meat unless non-halal meat is specifically requested. Pork items are not halal.
If a customer requests both halal and non-halal versions of the same dish at the same function, an additional charge may apply depending on the quote value and extra work involved.
What areas does CoChilli serve?
CoChilli is based in West London and serves London and surrounding areas, depending on the event size, date, travel distance and service requirements.
How is food transported and kept fresh for events?
Food transport and setup are planned around the event, menu and venue. We use suitable packing, delivery planning and service arrangements to help maintain food quality and safe handling.
Can CoChilli provide references or examples of previous events?
Yes. You can view reviews, photos and examples of previous events on our website, social media and Google reviews. For larger bookings, we can guide you to relevant examples where available.
What is CoChilli’s policy on leftover food?
Leftover food handling depends on the event, venue, service style and food safety considerations. We will advise what is practical and safe at the time of service.
PRODUCT & TRADE
CoChilli Pro Product Support
Questions about CoChilli Pro products, online orders, delivery, returns, food safety, allergens, professional kitchen use and trade or bulk purchase enquiries.
Product & Trade Questions
What is CoChilli Pro?
CoChilli Pro is our chef-built range of South Indian cooking products, created to help home cooks and professional kitchens prepare consistent, full-flavoured dishes with less preparation.
Who can buy CoChilli Pro products?
CoChilli Pro products can be purchased by home cooks, chefs, caterers, restaurants, foodservice businesses and professional kitchens.
Are CoChilli Pro products only for professional kitchens?
No. CoChilli Pro products are suitable for both home cooking and professional kitchen use.
Can professional kitchens use CoChilli Pro products in dishes they serve?
Yes. Chefs, caterers and foodservice businesses can use CoChilli Pro products as part of dishes prepared and served through their own business.
Can I resell CoChilli Pro products?
No, not without written approval from CoChilli Pro Ltd. Trade and bulk purchase access is for direct business use only. It does not allow resale, distribution, private labelling, export or marketplace selling.
What is included in a CoChilli Pro product?
This depends on the product and format. Current CoChilli Pro products may include a cooking sauce, marination mix and tempering mix, designed to work together as a cooking system. Always check the individual product page and final product label for exact contents. CoChilli Pro is designed as a modular, chef-led, shelf-stable system rather than a ready meal or generic curry sauce.
What is the CoChilli Pro Bases Series?
The CoChilli Pro Bases Series is built around the idea: One Base. Many Dishes. Each base is designed to help cooks create multiple dishes with less preparation and more consistency.
Where can I find ingredients and allergen information?
Please check the product page and final product label. The final label is the most current source for ingredients, allergens, storage instructions, batch details, claims and best-before information.
Are CoChilli Pro products suitable for halal or plant-based diets?
Suitability depends on the individual product. Please check the product page and final product label for approved suitability statements such as Halal Suitable or Plant Based, where applicable.
How should I store CoChilli Pro products?
Follow the storage instructions shown on the product label. Storage guidance may vary by product and format.
Do you offer trade or bulk purchase options?
Yes, by enquiry. Trade and bulk purchases are considered case by case and are subject to CoChilli Pro Trade & Bulk Purchase Terms.
Who do I contact about a CoChilli Pro order?
For CoChilli Pro product orders, delivery, returns, refunds, product support or trade enquiries, contact pro@cochilli.co.uk.
Which company operates CoChilli Pro?
CoChilli Pro online product sales are operated by CoChilli Pro Ltd.
Where can I buy CoChilli Pro products?
CoChilli Pro products are sold through the CoChilli website where available. At launch, the Shopify checkout is focused on UK orders.
Do you deliver CoChilli Pro products across the UK?
Yes, we deliver to UK addresses where delivery is available at checkout. Delivery options and charges may vary depending on the order, parcel weight, delivery address and courier service available.
Can customers outside the UK buy CoChilli Pro products?
At the moment, standard Shopify checkout is set up for UK orders. If you are outside the UK, please contact us at pro@cochilli.co.uk and we can review the enquiry case by case.
International fulfilment may be possible in the future, but shipping, import rules, duties, taxes and destination-specific food regulations would need to be checked before accepting an order. The current fulfilment plan is UK-only through Shopify, with manual or draft orders considered later for regions such as the EU, USA, GCC and Australia once shipping zones are properly modelled.
Do you have international distributors or stockists?
Not at launch. CoChilli Pro is currently being built around direct online sales and selected trade or bulk purchase enquiries.
If we add approved stockists, distributors or international partners in the future, we will list them clearly on the website.
Can restaurants or caterers outside the UK enquire?
Yes. Overseas restaurants, caterers or foodservice buyers can contact us at pro@cochilli.co.uk. We will review each enquiry individually, but we may not be able to supply outside the UK until delivery, import and compliance requirements are confirmed.
Can I resell CoChilli Pro products?
No, not without written approval from CoChilli Pro Ltd. Trade and bulk purchase access is for direct business use only. It does not allow resale, distribution, private labelling, export or marketplace selling unless covered by a separate written agreement.
FOOD CLUB
CoChilli Eats Food Club
Questions about the CoChilli Eats Food Club, menu drops, pre-orders, collection points, local delivery, WhatsApp updates and allergen information for Eats menus.
Food Club Questions
What is CoChilli Eats?
CoChilli Eats is our Food Club model for limited menu drops, pre-orders, collection, local delivery, family trays and seasonal South Indian food menus.
How do I join CoChilli Eats?
You can join through the CoChilli Eats Food Club page or the WhatsApp group link where available.
How do CoChilli Eats orders work?
When a menu is open, we share the dishes, prices, collection points, delivery details and allergen information. Customers place orders through the order form, and payment or confirmation details are shared through the usual CoChilli Eats contact route.
Is CoChilli Eats available every day?
No. CoChilli Eats usually runs as limited menu drops or pre-order events. Availability depends on the menu, date, kitchen capacity and delivery arrangements.
Do you offer collection and local delivery?
Yes, where available. Collection points, delivery availability, charges and timing windows will be shown on the live menu or order form.
Where are the collection points?
Collection points may vary by menu. The current collection locations will be shown on the live menu or order form before you place an order.
How do I know the collection or delivery ETA?
On the day of delivery, we usually share estimated arrival times through the relevant WhatsApp group or update route. Timings are estimates and may change due to traffic, weather or route delays.
Can I change or cancel a CoChilli Eats order?
Please contact us as soon as possible. Changes or cancellations may not be possible once food purchasing, preparation, packing or delivery planning has started.
Where can I find allergen information for Eats menus?
Allergen information for the UK 14 regulated allergens is shown on live menus where applicable. Please contact us before ordering if you or someone eating the food has an allergy, intolerance, coeliac disease or another dietary requirement.
Can you guarantee Eats food is allergen-free?
No. CoChilli Eats food is prepared in a working kitchen where allergens are handled. We take reasonable care, but trace allergen cross-contact cannot be ruled out.
Do you use halal meat for CoChilli Eats?
Unless non-halal meat is specifically requested or clearly stated, we normally use halal meat for applicable dishes. Pork items are not halal.
Who do I contact about CoChilli Eats?
For CoChilli Eats Food Club, menu drops, collection, local delivery and pre-order queries, contact hello@cochilli.co.uk or use the contact route shown on the current Eats page or WhatsApp group.
Which company operates CoChilli Eats?
CoChilli Eats is operated by CoChilli Foods Ltd.
Still have a question?
If you cannot find the answer you need, visit our Contact Us page and choose the right route for catering, CoChilli Pro or CoChilli Eats enquiries.