Cookie Policy

Effective date: 16 July 2026

This Cookie Policy explains how CoChilli uses cookies and similar technologies when you visit our website.

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your choices, improve performance and, where you allow it, support analytics and marketing.

This policy applies across the CoChilli website, including CoChilli Pro, CoChilli Events & Caterers and CoChilli Eats.

1. Who is responsible for cookies on this website?

The company responsible depends on the part of the website you use.

CoChilli Pro

For the CoChilli Pro shop, including product browsing, checkout, account features and online orders, the responsible company is:

CoChilli Pro Ltd
Company number: 17309712
Registered in England and Wales

90 Clayton Road
Hayes
Middlesex
UB3 1BA
United Kingdom

Email: pro@cochilli.co.uk

CoChilli Events & Caterers and CoChilli Eats

For the Events & Caterers and Eats sections of the website, including information pages, enquiry forms, Food Club pages and related service enquiries, the responsible company is:

CoChilli Foods Ltd
Company number: 15493192
Registered in England and Wales

90 Clayton Road
Hayes
Middlesex
UB3 1BA
United Kingdom

For more information about how we process personal data, please read our Privacy Policy.

2. What cookies and similar technologies are

Cookies are not the only technology that can collect or access information from your device. Similar technologies may include pixels, tags, scripts, local storage and device identifiers.

These tools can help us understand how visitors use our website, remember a shopping basket, measure advertising performance, keep the website secure or show more relevant content.

3. The types of cookies we use

Strictly necessary cookies

These cookies are essential for the website to work properly.

They may be used to:

• keep the website secure
• remember items added to a shopping basket
• enable checkout and payment functions
• support customer account and login features
• remember cookie-consent choices
• prevent fraud and protect the website from misuse

You cannot switch off strictly necessary cookies through our cookie banner because they are needed to provide the website and online shop services you request.

Preference cookies

These cookies remember choices you make, such as language, region or other website preferences.

They help make the website easier to use and may improve your experience on future visits.

Analytics cookies

Analytics cookies help us understand how people use the website.

They may collect information such as:

• pages visited
• time spent on pages
• links clicked
• device and browser type
• general location, such as country or region
• how visitors found our website

We use this information to improve the website, product pages, customer journey and marketing activity.

Analytics cookies are only used where you have given consent.

Marketing cookies

Marketing cookies may be used to measure advertising activity, understand whether campaigns are effective and show more relevant advertisements on other websites or social-media platforms.

These cookies may be placed by us, Shopify, advertising platforms, social-media platforms or other approved partners.

Marketing cookies are only used where you have given consent.

4. Third-party cookies

Some cookies and similar technologies may be placed by third parties that provide services to us.

Depending on the tools active on the website, these may include:

• Shopify
• payment providers
• delivery or fulfilment services
• Google analytics and advertising tools
• Meta, including Facebook and Instagram tools
• email and marketing platforms
• social-media platforms
• review, customer-service or chat providers

These third parties may process information according to their own privacy and cookie policies.

We do not control all third-party cookies. You should review the relevant third party’s policies for further details.

5. Your cookie choices

When you first visit the website, you may be shown a cookie banner or cookie settings tool.

You may be able to:

• accept all cookies
• reject non-essential cookies
• manage your preferences by category

You can change your cookie choices through the cookie settings or cookie-preference option shown on the website, where available.

Rejecting non-essential cookies will not stop you from using the CoChilli website or purchasing CoChilli Pro products, but some features, personalisation, analytics or advertising functions may not work in the same way.

6. Managing cookies through your browser

Most browsers allow you to control cookies through their settings.

You may be able to block, delete or restrict cookies through your browser. Please note that blocking strictly necessary cookies may affect parts of the website, including shopping-basket, checkout or account functions.

You can usually find browser cookie settings in the privacy, security or settings section of your browser.

7. Typical cookies and durations

The exact cookies used on our website may change depending on the Shopify features, apps and marketing tools active at the time. The durations below are typical default periods and may vary by browser, device and provider.

8. Changes to this Cookie Policy

We may update this Cookie Policy where we change the tools used on the website, introduce new services or need to reflect legal or operational changes.

The latest version will be published on this website with the effective date shown at the top of the page.

9. Contact us

For cookie, privacy or data-protection questions, please contact us through the relevant route below.

For CoChilli Pro online product orders and Shopify shop queries:

Email: pro@cochilli.co.uk
Subject line: Cookie or Privacy Request

For CoChilli Events & Caterers enquiries, bookings and event-related queries:

Email: hello@cochilli.co.uk
Subject line: Cookie or Privacy Request

For CoChilli Eats Food Club, collection, delivery, pre-order or menu-related queries:

Email: hello@cochilli.co.uk
Subject line: Cookie or Privacy Request

That keeps the entity split clear and matches your working contact routes.