CoChilli Eats Collection, Delivery & Pre-Order Policy
CoChilli Eats Collection, Delivery & Pre-Order Policy
Effective date: 16 July 2026
This policy explains how CoChilli Eats handles Food Club menus, pre-orders, payment, collection points, local delivery, changes, cancellations and order concerns.
CoChilli Eats is operated by:
CoChilli Foods Ltd
Company number: 15493192
Registered office:
90 Clayton Road
Hayes
Middlesex
UB3 1BA
United Kingdom
1. Food Club menus
CoChilli Eats may run limited menu drops, pre-order food events, family trays, meal orders, seasonal menus and other Food Club offers.
Each live menu will state the dishes available, prices, order deadline, collection points, collection windows, delivery availability and any applicable delivery charge or minimum order requirement.
Menus may close early where food capacity, ingredients or delivery space are limited.
2. Placing an order
Orders are normally placed through a Google Form linked in the CoChilli Eats WhatsApp menu announcement.
Submitting the Google Form is a request to place an order. We may need to contact you if an item is unavailable, a collection point is full, delivery is unavailable, payment is outstanding or another practical issue affects the order.
3. Payment and order confirmation
Payment instructions or a payment link will normally be provided after the order window closes.
Your order is confirmed only when:
- payment has been received in full; and
- CoChilli Eats has confirmed the order through an official contact route.
If payment is not received by the stated deadline, we may issue a reminder. We may cancel or release an unpaid order where food preparation or delivery planning cannot proceed without payment.
4. Collection orders
Collection locations, times and instructions will be shown on the live menu, order form or confirmation message.
Estimated arrival times for collection points may be shared on the day through the relevant WhatsApp group or update channel. These are estimates only and may change because of traffic, weather, route delays or operational issues.
Please arrive within the advised collection window. Drivers may only be able to wait for a short time before continuing their route.
If you miss collection, contact us as soon as possible. We will try to help where practical, but cannot guarantee that food can be held, redelivered or kept at the correct temperature after the planned collection window.
5. Local delivery
Local delivery is available only where shown on the relevant menu or order form.
You must provide an accurate delivery address, postcode, telephone number and any useful access instructions.
Please ensure that someone is available to receive the order during the agreed delivery period.
We will make reasonable efforts to deliver within the stated time window. Delivery times are estimates and may be affected by traffic, weather, parking restrictions, route delays, access problems or other circumstances outside our reasonable control.
We will not leave food unattended unless you have clearly agreed this with us in advance.
6. Changes and cancellations
Please contact us as soon as possible if you need to amend or cancel an order.
We will try to accommodate changes before the published order deadline. After that point, food purchasing, preparation, packaging, staffing and delivery planning may already have begun.
Where food has already been purchased, prepared, packed or allocated to your order, a full refund may not be possible. Any refund or credit will take account of costs already reasonably incurred, less any costs we can save or recover.
Nothing in this policy affects your legal rights where food is incorrect, unsafe, not as described or otherwise does not meet the required standard.
7. Missing, incorrect, damaged or unsafe food
Please contact us as soon as reasonably possible if your order is missing items, incorrect, damaged, unsafe or materially different from what you ordered.
Where practical, keep the food, labels, packaging and photographs, as these may help us investigate.
We will review the issue and, where appropriate, may offer a replacement, partial refund, full refund, credit or another suitable remedy.
8. Food safety after collection or delivery
Once food has been collected or delivered, please follow any storage, reheating and consumption instructions provided.
Take food home promptly after collection. Do not leave it in a hot vehicle or unsuitable environment.
Food intended for immediate consumption should be eaten as soon as reasonably possible. Food intended for later use must be stored and reheated in line with the instructions provided.
9. Allergens and dietary requirements
Allergen and dietary information is covered by the CoChilli Eats Allergen & Dietary Requirements Policy.
Please review allergen information before ordering. If you or someone eating the food has an allergy, intolerance, coeliac disease or another specific dietary requirement, contact us before the order is confirmed.
10. Complaints
If you have a concern about a CoChilli Eats order, please contact us as soon as possible through the usual CoChilli Eats contact route.
Our shared Complaints Policy explains how we acknowledge, investigate and respond to complaints.
11. Changes to this policy
We may update this policy from time to time.
The version in force when your order is confirmed will apply to that order.