Terms of service

Last updated: July 16, 2026

These Website Terms of Use explain the rules for using the CoChilli website.

By browsing, accessing or using this website, you agree to these terms.

Please also read our Privacy Policy, Cookie Policy and any terms that apply to a product purchase, catering booking or other service.

1. About this website

The CoChilli website includes the following customer-facing areas:

  • CoChilli Pro
  • CoChilli Events & Caterers
  • CoChilli Eats

The legal company responsible depends on the section of the website you are using.

CoChilli Pro

CoChilli Pro is operated by:

CoChilli Pro Ltd
 Company number: 17309712
 Registered in England and Wales
 Registered office:
 90 Clayton Road
 Hayes
 Middlesex
 UB3 1BA
 United Kingdom

CoChilli Events & Caterers and CoChilli Eats

CoChilli Events & Caterers and CoChilli Eats are operated by:

CoChilli Foods Ltd
 Company number: 15493192
 Registered in England and Wales
 Registered office:
 90 Clayton Road
 Hayes
 Middlesex
 UB3 1BA
 United Kingdom

Further information is available on our Company Information & Trading Entities page.

2. Purpose of the website

This website provides information about CoChilli, our food products, catering services, menus, recipes, events and related offers.

The CoChilli Pro section may allow customers to purchase eligible products online.

The CoChilli Events & Caterers and CoChilli Eats sections are currently for information and enquiries only. They do not currently offer online checkout, online payment, collection ordering or delivery ordering through this website.

3. When separate terms apply

These Website Terms of Use apply to your use of the website.

They do not replace separate terms that apply when you:

  • Buy CoChilli Pro products
  • Apply for or use a trade or wholesale account
  • Request or confirm catering services
  • Accept a quotation
  • Enter a competition, giveaway or promotional campaign
  • Use any future subscription, loyalty or pre-order service

Where separate terms apply, those terms will take priority if there is any conflict.

4. Website content

We take reasonable care to keep website information accurate and up to date.

However, product information, recipe ideas, menu examples, event availability, photographs, descriptions, nutritional information, prices, stock availability, packaging, ingredients and service details may change from time to time.

Images are for illustration purposes unless stated otherwise.

Recipe suggestions, serving ideas and preparation guidance are provided as general guidance only. You are responsible for checking product labels, ingredients, allergen information, storage instructions and suitability before use.

Nothing on this website is intended to be medical, dietary, nutritional or allergy advice.

5. Food allergies and dietary requirements

Food products and catering services may contain allergens or may be produced in environments where allergens are handled.

Customers with allergies, intolerances or specific dietary requirements must read the relevant product labels, ingredient information and allergen guidance before ordering or consuming food.

For CoChilli Pro products, always check the label on the product received, as this is the most current source of ingredient and allergen information.

For catering enquiries, please contact us before confirming a booking if you or any guest has an allergy, intolerance or dietary requirement.

6. Intellectual property

Unless stated otherwise, all content on this website is owned by or licensed to the relevant CoChilli company.

This includes:

  • Brand names
  • Logos
  • Product names
  • Text
  • Recipes
  • Food photography
  • Videos
  • Graphics
  • Packaging artwork
  • Design elements
  • Website content
  • Downloadable materials

You may view, print or download content for your own personal and non-commercial use.

You must not copy, reproduce, alter, publish, sell, distribute, use for commercial purposes or create derivative works from website content without our written permission.

7. Acceptable use

You must not use this website in a way that:

  • Breaks any law or regulation
  • Harms, interferes with or disrupts the website
  • Attempts to gain unauthorised access to systems, accounts or data
  • Introduces viruses, malware, harmful code or security threats
  • Scrapes, copies or harvests website content or customer information without permission
  • Uses automated systems, bots or scripts in a way that affects website performance or availability
  • Misrepresents your identity or affiliation with CoChilli
  • Uses the website for fraudulent, abusive, unlawful or misleading purposes

We may suspend or restrict access where we reasonably believe these terms have been breached.

8. Links to other websites

This website may include links to third-party websites, platforms or social-media pages.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, privacy practices, products or services.

You should review the terms and privacy policies of any third-party website before using it.

9. Reviews, comments and customer content

Where you submit a review, comment, image, testimonial or other content to us, you confirm that:

The content is accurate and genuinely reflects your experience

  • You have the right to share it
  • It does not infringe another person’s rights
  • It is not unlawful, abusive, misleading, discriminatory, defamatory or offensive
  • It does not include personal information about another person without their permission

You allow us to use, reproduce, publish and share that content for reasonable business and marketing purposes, including on our website, social-media channels, brochures and promotional materials.

We may remove or decline to publish content where we reasonably believe it is inappropriate or breaches these terms.

10. Website availability

We do not guarantee that the website, or any part of it, will always be available, uninterrupted or error-free.

We may update, suspend, withdraw or change the website or any content at any time.

We are not responsible for delays or access issues caused by internet connections, device problems, third-party services, technical failures or circumstances outside our reasonable control.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

To the fullest extent permitted by law, we are not responsible for loss or damage arising from your use of, or inability to use, this website, including reliance on website content.

This does not affect your legal rights as a consumer.

12. Privacy and cookies

Your personal information is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

13. Changes to these terms

We may update these Website Terms of Use from time to time.

The latest version will always be published on this website with the effective date shown at the top of the page.

Your continued use of the website after changes are published will mean that you accept the updated terms.

14. Governing law

These Website Terms of Use are governed by the laws of England and Wales.

Any dispute relating to these terms or use of this website will be subject to the courts of England and Wales, unless consumer law gives you the right to bring a claim in another part of the United Kingdom.

15. Contact us

For questions about these terms or the website, contact:

Email: hello@cochilli.co.uk
 Website: www.cochilli.co.uk